1. Cooling-off period
New subscribers may request a full refund within 14 calendar days of the first paid invoice, provided that no more than 20% of the plan's monthly AI credits have been consumed.
Refunds requested after the cooling-off period are reviewed case by case and may be issued as platform credit.
2. Monthly and annual renewals
Renewal invoices are non-refundable once the new billing period has started. You may cancel at any time and keep access until the end of the paid period.
Annual plans cancelled mid-term may receive a pro-rated platform credit for full unused months, less any discount applied for the annual commitment.
3. AI credit packs
One-off AI credit packs are refundable only if fully unused and purchased within the previous 14 days.
Plan-included AI credits reset each billing period, do not carry over unless stated in your plan, and have no cash value.
4. Service failures
If a confirmed platform outage or defect prevents you from using purchased AI credits, the credits are restored or the affected period is refunded in full.
5. How to request a refund
Send the request from the billing email address on the account to support@aiboard360.com, including the invoice number and reason. Approved refunds are returned to the original payment method within 10 business days.
Paddle.com Market Ltd is our authorized reseller and Merchant of Record for all purchases. Paddle handles the order, payment, taxes, invoicing and billing support, and appears on your card statement.